shipping and returns policy

SHIPPING

Your order usually will ship within 24-48 hours. In rare circumstances, we may take a little longer to ship your order. The usual transit time is a maximum of 3 to 4 days but it can get shorter or longer depending on transit conditions.

To track your order:
On the Plum Goodness website: Track here
On the Plum Goodness app: Go to “my profile” > Click on “my orders” > Select “track order option”
On WhatsApp: Send a “Hi” on WhatsApp to +91-750-649-6604 > Select “Order query” > Select “Track my order”
In case of any delay, we will keep you informed.

Note: All our prepaid orders are OTP-verified deliveries. We request you not to share the OTP with the delivery agent unless you receive the order.

PRIVACY

Your privacy is important to us. We strictly follow guidelines which govern the information we receive. Rest assured, our customer is our #1 priority.

1. All online payments on plumgoodness.com are processed on a world-class secure payment gateway. We do not store or have visibility into customers' netbanking information or credit/debit card details as all payments are handled by a secure 3rd party gateway with world-class security.

2. All the information provided to us by you, including sensitive personal information, is voluntary. You have the right to withdraw your consent at any time, in accordance with the terms of this User Agreement, but please note that withdrawal of consent will not be retroactive. You can access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a user of the Website. If you update any information relating to you, we may keep a copy of the information which you originally provided to us in its archives.

3. Due to the communications standards on the Internet, when you visit the Website, we automatically receive the URL of the site from which you came and the site to which you are going when you leave. We also receive the Internet Protocol (IP) address of your computer (or the proxy server you used to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your internet service provider (ISP). This information is used to analyze overall trends to help us improve our service.

4. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development, and for administration. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on your browser. We do not store personally identifiable information in the cookies.

5. We may keep records of telephone calls received and made for making inquiries, orders or other purposes for the purpose of administration of services, research and development, quality management services and for proper administration.

6. We do not allow other companies, to serve advertisements to you. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your equipment on account of you access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If you are dissatisfied with the Website, your sole remedy is to discontinue using the Website. This privacy policy applies to all websites, services and mobile applications that are operated and managed by us.

7. We do not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website's provider, or the information on the website. We encourage you to read the privacy policies of that website.

8. The Website may enable you to communicate with other users or to post information to be accessed by others, whereupon other users may collect such data. We hereby expressly disclaim any liability for any misuse of such information that is made available by visitors in such a manner. We value the privacy of information pertaining to our associates. The linkage between your IP address and your personally identifiable information is not shared with third-parties without your permission or except when required by law.

9. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately. We do not disclose any personal information to advertisers and for other marketing and promotional purposes.

Cancellation

Your order can be cancelled if it hasn’t been shipped yet. The order can be cancelled through the Plum Goodness website, the the Plum Goodness app or WhatsApp.

On the the Plum Goodness website – Click on the menu bar (the 3 lines on the top left corner) > Click on “help” > Click on “cancel order”.
On the the Plum Goodness app – Go to “my profile” > Click on “my orders” > Select the” cancel order” option .
On WhatsApp – Say “Hi” and send it to +91-750-649-6604 > Select “Cancel order”. Once the order is cancelled, you will receive a confirmation email and SMS.

Once a cancellation request has been accepted, money will be refunded to the source of payment, within 3-5 business days. To confirm the refund status, we request you to check your bank statement/source of payment.

Note: The order cannot be cancelled once it’s dispatched. However, you can deny the Plum order once it reaches your doorstep. Once we receive the order, the refund for pre-paid orders will be initiated.

RETURNS & REPLACEMENTS

At Plum Goodness , we believe in a transparent and hassle-free return policy for all products purchased from our website/app.

Each product is crafted with a lot of care and precision, to spread goodness and delight!

However, if you ever feel the need to replace a product, due to the following reasons, please feel free to reach out to us, if:

In any of the above cases, we urge you to get in touch within 3 days of receiving your order. We're here to assist you & your satisfaction truly matters!

Email the images along with your order details at hello@plumgoodness.com within 3 days of the delivery. Once we check the images, we will send you a replacement for the same
Alternatively, you can send a “Hi” on WhatsApp to +91-750-649-6604 > Select “Order query” > Choose from “ Missed/Damage/Wrong product/Product issues” to proceed further.

Plum Goodness' Customer Delight Team will address the query within 24 hours.

Please note that we will be unable to help with returns or exchanges, under the following circumstances:

Refunds

You can receive a refund only in case of a cancellation . Once the cancellation request has been accepted, the money will be refunded within 3-5 business days.
Once the refund is initiated you will receive a confirmation email and/or SMS. We also request you to check your bank statement for refund details.

Product Issues After Use

At Plum Goodness , we believe in delighting our customers through its products. But even then, if, for any reason, a plum doesn't suit you or if you find yourself unsatisfied with the results within 7 days of use, you can let us know.

Simply send a "Hi" via WhatsApp to +91-750-649-6604 , select "Order query” and then select “Product issues”.
Alternatively, you can drop us an email at hello@plumgoodness.com or,
give us a call at +91-750-649-6604 between 10:00am & 6:30pm.

In these rare instances of product issues, our team will promptly connect you with a Beauty Consultant within 24 hours to better understand the concern. In fact, if needed, they'll recommend a product better suited to help you achieve your desired goals.
After the consultation, we're happy to offer you these options:

*We strongly advise checking the ingredients list for known allergies and conducting a patch test before use, to ensure you aren’t allergic to any of the ingredients. Your well-being matters to us, and we're here to assist you in every step of the way.